How to avoid teething issues in a rental

The rental agreement is signed. A move-in date is set. And now it’s just a matter of days until a new rental occupier moves into your property.

But in the period to come, chances are there might be a couple of teething problems. After all, every property has its nuances and some take a bit of getting used to.

Which begs the question, how can you avoid teething issues in a rental?

Well as property managers who have navigated our fair share of rental agreements, here are a couple of tips…

Typical teething issues

As we mentioned, every property has its nuances. From television reception that requires a booster to questions about bin day, properties tend to have a personality of their own.

Some properties might be high-tech with automations and programming that could use a little explaining. Others have extra additions like pool filters and septic tanks that need a bit of an introduction.

Regardless of what those property nuances are, the better educated your rental occupier is about the features of a property and how they work, the easier any transition is when it comes to moving in.

Pre-empting these questions makes the new rental occupier feel a little more welcome, and it also saves unnecessary stress while ensuring everyone starts a new rental agreement on the right footing.

So, what can you do to minimise teething issues?

A welcome pack

A welcome pack is a great way to introduce a new rental occupier to a property.

Packed full of essential information about the home, it might contain insight into which key opens what, what day is bin day, paint colours should scuffs occur, and any security codes or information that’s required to operate appliances.

This pack paints a picture of the property’s personality, overcoming those typical questions that happen when you first arrive at a new home.  

Some key documents

Ideally, key documents like dishwasher manuals, air-conditioning user guides or pool filter instructions should live at the property.

This helps a new rental occupier understand how specialist appliances work and what to do when, while also offering an insight into the model and age of the appliance, should something go wrong.

Just like a service manual in a car, key documents help a rental occupier feel their way around the home, allowing them an insight into how things work. 

Educate your property manager

Your property manager is the gatekeeper of all information about a home.

Their job is to ensure the rental occupier enjoys a smooth transition into the property and any maintenance requests are minimised.

If you can give your property manager detailed insight into the nuances of the property, including manuals, preferred tradespeople, and any issues that might elicit questions, they are better equipped to set your rental occupiers up for success.

The final word

The reality is a rental occupier is a bit like a client in a business. The better you can cater to their needs and the more you can pre-empt and eliminate problems, the happier they will be with the service (i.e the home) you provide.

Finding ways to enable a smooth transition into a home is key to this positive experience.

How we can help

Our experienced property managers pride themselves on establishing great relationships with both rental occupiers and owners.

We manage every property as if it were our own and you can learn more about our property management services here.

Alternatively, if you are looking to rent a property, you can view the properties we currently have available here.